Service levels unsatisfactory

<p>Both my mother's car and mine were broken into on 29 April 2017. The windows on the front passenger side were broken and pulled off both cars. I struggled to put in a claim on the app for my car as the address couldn't be verified - the address was selected via the app. A claim was finally logged and the car was assessed on 2 May 2017. On 3 May 2017 I received a sms notification that an assessment was arranged for the car but later received a call from Nombali notifying me that a second assessment would not be necessary and that she would call me on 4 May 2017 with further direction (this was followed by an email confirming what was discussed) - I am still awaiting her call. I have no use of my car as I do not feel safe parking it anywhere with the broken window covered with plastic and sellotape. I have requested car hire but am not sure how that will work out considering that my driver's license was ****** during the break in. I do not understand the delay in getting this sorted as my mother's car has now been sorted by her insurance but mine still remains with a broken window.</p>