SERVICE IS TERRIBLE

<p>We were double debited on 27&29/03 ref:# ********** 386# no one can assist with a prompt refund it's been a whole week. This is ridiculous! Your technical issues cannot be the customers problem. I would like to see someone actually contact you instead of you ha I guess to follow up on your ow money. It's pathetic! YOU DONT EVEN HAVE ANY ESCALATION PROCEDURES IN PLACE???? </p>