SERVICE FAILURE

@DiscoveryInsure is NOT WHO AND WHAT I THOUGHT THEY WOULD BE. I GOT STUCK IN THE MIDDLE OF NOWHERE, CALLED AND ASKED FOR ASSISTANCE FROM MY SO CALLED INSURANCE COMPANY MY CALL GETS ANSWERED BY A PERSON CALLED LERATO, SHES IRRITATED AND CLEARLY SEEMED TO BE IN A RUSH TO FINISH THIS CALL. SHE ASKS WHAT IS THE PROBLEM AND WHERE I AM… I TRY TO TELL HER SHE KEPT ON INTERRUPTING ME AND EVENTUALLY ENDED UP NOT EVEN TAKING THE DETAILS OF WHERE I WAS STUCK CORRECTLY.

A WHOLE HOUR PASSES BY STILL NO HELP COMES UNTIL I DECIDED TO CALL AGAIN AND FIND OUT WHAT IS GOING ON A GUY BY THE NAME OF LEON ANSWERS MY CALL AND CLAIMED HE IS THE LINE MANAGER AND THAT THEY HAVE SENT HELP ONLY TO FIND OUT IT WAS A LOAD OF NONSENSE THEY DID NOT SEND ANY HELP I ENDED UP CALLING THE SERVICE PROVIDER MYSELF DISCOVERY IS NOW GETTING BIG HEADED AND TOTALLY DISREGARDING ITS CUSTOMERS MY RELATIONSHIP WILL SOON BE ENDING WITH THEM