Service excellence with a personal touch

Good day, My car lost power and stalled on the R21 yesterday 13/12/21. I was able to get to the emergency lane safely. The trucks would drive very fast so much so that my car would shake every time a truck would whizz pass. I phoned Discovery and ended up speaking to Joelene Scholtz from the Emergency Services department. After she did the normal security checks she immediately sensed that I was in a nervous state. She dealt with me with so much compassion and explained the process that will follow. Whilst she was arranging for a tow truck, she continuously phoned me to check up on me. I got home safely and would like to thank Joelene for the personnel service that I've received from her and Discovery as a whole for doing what they promised. The reference for the incident is ***