********** service

Our car was damaged due to a pothole and was collected by Discovery Insure almost two weeks ago. The claims process has been a complete disaster from the collection of the vehicle to date. Firstly they could not locate our vehicle for assessment which was stored in a salvage yard for assessment! This took a few days to resolve on their end. The claims process was not explained to us and we constantly have to request feedback from the consultant. We have a broker who is just as useless as the motor claims consultant and no one is interested in resolving this matter. We are seriously considering cancelling this insurance after this repair due to the poor and inefficient service for such a small repair, can you imagine what would happen if the car was involved in an accident with major damage? We not sticking around to find out!