Service Delivery from Discovery Insurance

On Saturday 7 June 2025 I called Discovery Insurance to complain about a leak in my roof. My geyser had been replaced in January 2025. After receiving 5 OTP's to log in I eventually was answered by an operator. Unfortunately, I did not take her name. She promised to get the service provider to call me. I told the operator that I would be going out of the country on 8 June and would not be on international roaming. Nobody called me back, I returned to RSA on Friday 13 June. This morning 14 June I again called Discovery regarding my leaking problem. Eventually the service provider responded and sent a team to my house. Their assessment was that it was not caused by them and they subsequently left informing me that I have to register a new claim. I then called Discovery again. I spoke to two representatives. I was told that they would put me on hold and respond. After approximately 54 minutes the call dropped. I called back and the representative told me that as it was after 13h00 the claims people had left. She then told me that they could only send an emergency response and that I would have to pay for any repairs or call back on Monday. I reminded her that Monday is a public holiday. The only response that I received was that I have to call back on Tuesday. My issue is that the service provider is the only ones that was in my roof yet they are abstaining from any responsibility and immediately told me to register a new claim. Then after the plumber had left my bedroom light is also not working. I am in a situation where I still have leaks and a non-working bedroom light. The assistance that I received from my insurer, Discovery, is very disappointing. They make sure that the debit order is collected like clock work every month, but the response is quite alarming. My fight will continue on Tuesday!!!