JD
Jan D

1 reviews | Active since Oct 2018

29 Oct 2018, 09:39

Service delivery

We were hijacked. The consultant assigned to us has still not phoned me back even after telling me she would this is now a week later.

Also

DQ track says on the website that cars can be tracked in real time. Which does not work. They told us that they cannot track the vehicle. I have been paying for this device and it clearly does not do what discovery claims it does.

0
Replies (3)
Discovery Insure
Discovery Insure's reply29 Oct 2018, 15:58
Official

Good day Jan

Thank you for taking our call regarding your review.

Further communication will be sent to you directly.

Regards
Discovery Insure

JD
Jan D's update01 Nov 2018, 12:09
Reviewer Update
This is still not resolved. No feedback. Claim still not resolved nothing
Discovery Insure
Discovery Insure's reply01 Nov 2018, 16:49
Official

Good day Jan

Our claims team will let you know once the validation process has reached conclusion.

Records reflect consistent communication with you and the last one being today.

Please note that portable possessions need to be specified in order to enjoy cover as advised in our recent interaction with you.

Regards
Discovery Insure