service delivery

So Discovery Insure calls me now to explain why they pushed up my premium when it was amended in June, according to the person I spoke to, my amended policy was never supposed to be sent to me and the financial advisor should have contacted me 1st which never happened and now they think one just accept the premium increase. As I explained to the Indian guy that called me I would have never moved my insurance if I was paying more than my premium insurance. I canceled my policy effective today, thanks for ruining my day.Bladdy uselss