Service

Hello,

I’ll shoot straight to the point as the 1star rating does clearly indicate my dissatisfaction.

Since insuring with you on the 1st of July I have not received my policy documents/schedule, I sent numerous emails requesting the documents and till this day I have not received them nor have I been contacted for that matter.

Furthermore, I went to TWT to get the petrol card and the tracking device, however, the app is indicating that they are not in correlation. So I will not be benefiting in the reward program, which attracted me to Discovery ? In that case I should have stayed with Dialdirect which have the same/similar telematics reward program.

The prorated amount or premium deducted from myself is not in correlation with the prorated premium discussed telephonically when I took cover.

Your prompt response will be greatly appreciated.