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Nonceba N

1 reviews | Active since Aug 2011

23 May 2016, 08:04

service

<p>I recently joined Discovery Insure and they have sent me information that i have submitted a claim of R22000.00 with my previous insurance company Kingprice and Outsurance. First of all, I have never insured my car with outsurance. This information is incorrect. The consultant is now telling me to contact my insurance company to confirm. I am not being treated fairly. Discovery insure should investigate this not me. And how do I call a company I have never insured with. I'm not sure where they are getting this information from.</p> <p> </p> <p>regards</p> <p>*****ba</p>

0
Replies (2)
Discovery Insure
Discovery Insure's reply23 May 2016, 08:44
Official

Dear *****ba

Thank you for the time afforded to address this issue.

As mentioned, we received your previous claim information as part of the process. Should the information be incorrect, you need to take it up with the company that has the information on record.

Regards

Thabani

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Nonceba N's update23 May 2016, 09:06
Reviewer Update
What an unpleasant call from you Thabani, our conversation did not get us anywhere. Is it so difficult for Discovery Insure to request this information again from my previous insurance companies? I need to understand where you got R22000 and Outsurance? I do understand that we all make mistakes I just need you to clarify your mistake. I must say I’m unhappy with your service. Regards *****ba