Seriously Poor Attitude

<p>So, I have come a long with Discovery ensure. </p> <p>I have even had a letter telling me not to claim ... that was sent to me in ''error''. </p> <p>From the agent that was too busy to see me, to the plumber that just decided not to the job, to the claims guy who gave me a hard time because I recouped the excess before Discovery could. (after all - its only MY money). </p> <p>I wont even go into the Fitbug saga - one of which never ever worked out and the ballance I never got any credit for. </p> <p>Or the DQ track that placed my car in Hillcrest when it was in Westville ... or the panel beater that needed to redo the car 4 times - because I had no choice of panel shop. </p> <p>But today hit an all time low. </p> <p>When I complained about fuel rewards and said I will cancel - the call agent was quite cool with that. What the hey - rather than talk to a customer - let them leave. </p> <p>I think when a customer has to contact the COO to get issues resolved - that should be a clue that you have a probelm. </p> <p>Sorry, and we made a mistake just doesnt cut it anymore. </p> <p>Please take this as constructive critism -</p> <p>When a customer has an issue - deal with it. If you have so many you can afford to loose customers - then fine. </p> <p> </p> <p>I say again - sorry just doesnt cut it - its insincere. </p> <p> </p> <p>Rather work on your customer relationship s****s - or not - your business, your choice. </p>