Seriously Flawed Logic

From what I understand is I have over R6000 in my IFA, but I can't get to diamond status because my Tiger Wheel and Tire inspection can't be completed because my tires are on their threshold. So, in order to get the check done I have to replace my tires, but I can't afford new tires and would really like to use my IFA funds to buy new tires, but now I can't because my VitalityDrive status is too low. It doesn't make sense that you would limit access to these funds based on the VitalityDrive status. It actually encourages clients to not replace their tires until they reach a higher status level and this puts your clients at risk. I was on Diamond status for practically the whole of last year and I feel I should have access to more of MY Insure Funder Account, especially to buy something that would actually decrease the risk to you!

I have already messaged you in private and the best you could do is basically say: "tough"

You market yourselves as this progressive company, but when it boils down to it, you will do everything you can to withhold our money for the stupidest of reasons. Time to give Outsurance a call.