Seriously disaapointed and fed up.

I have been banking with discovery for just over a year now and I was extremely happy with the service I got. Hence why I decided to move over my home and building insurance to them a few months ago, as you are rewarded for having everything under the Discovery umbrella. What a mistake.

On the 12th of January 2024 I submitted a claim for a leaking geyser that was done as an emergency claim (When taking out the policy I had specifically asked for geyser coverage). The Discovery contracted plumbers came out the same day but could not complete the repair due to them being unsure about whether or not it was still under warranty. I was told by the company (EW Plumbing) that they had done everything they could regarding the warranty situation and that Discovery needed to make the call for the repair going forward.

It has now been 42 days since the claim was authorized. I have called to follow up 5 or 6 times speaking with different people who do not have all the updates/progress that was made from previous calls, so we end up going through the same loop over and over again. I ask to speak with a manager or anyone higher up and all I get is empty promises. I have been promised the claim administrator and person responsible: Nicole Scott will call me back. And still after 42 days I have not received a single call back nor have I received a definitive answer on what is going to happen going forward. All the while my geyser is still leaking water costing more and more money every single day.

I think I was better off with my previous building insurer. And I think Discovery has bitten off more than they can chew. Their insurance department is severely lacking in the quality of service I get from their banking department, and is completely inferior to my previous insurer.