Sensor and app not recording trips

Good day Lately I have been having issues with the app and sensor, the notification bar on my cellphone would say Trip in progress while the app would say not recording, on the 28th Feb 2026 my app said all my drives were perfect and then the next day 01 Mar 2026 it's shows uncovered trip for all the drives. I have made sure that all the requirements have been met yet the app and sensor still do not cover my trips. I have even tried deleting the app and reinstalling it and it still causes the same issue, when I try a different phone the app penalises me for phone distraction even though my phone is dead still and not being touched or it just doesn't record at all. The app use to work perfectly a 2 months ago but lately it's not working the way it should be. Can I please get a better response from your employees at Discovery insure other then I am tapping my phone even though I don't touch it while driving, if your app or sensor is that advanced where u can see me tapping on the phone I would expect it to work the way it was meant to be working, instead of not tracking my trips. Please note I am considering canceling this policy as there have been more issues lately compared to previous months or years.