VB
Vasco B
1 reviews | Active since Mar 2009
24 Mar 2025, 11:57
Semi permanent hearing damage!
When calling Discovery, they claim to send me an sms with a OTP. I never receive this sms ever! Then, when you speak to a consultant you can hardly hear them and when they place you on hold the hold music is at a million decibels loud and blows your eardrums out!!!!!!!!!!!!!!!!!!!!!!! LOUD!!!!!!! Then the agent comes back and you can't hear them.
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Replies (1)
Discovery Insure's replyOfficial
24 Mar 2025, 12:23Hi Vasco
Thank you for bringing this issue to our attention. I’m sorry to hear about your frustrating experience with our phone system and the difficulties you've encountered with both the SMS OTP and the volume levels while on hold. Your feedback is extremely valuable, and I understand how important effective communication is.
I want to assure you that your concerns are being taken seriously. We have escalated this matter to our team, and someone will be in touch with you shortly to ensure we address these issues and improve your experience.
Thank you for your patience, and we appreciate your understanding as we work to resolve this.
Regards
Discovery Insure
Thank you for bringing this issue to our attention. I’m sorry to hear about your frustrating experience with our phone system and the difficulties you've encountered with both the SMS OTP and the volume levels while on hold. Your feedback is extremely valuable, and I understand how important effective communication is.
I want to assure you that your concerns are being taken seriously. We have escalated this matter to our team, and someone will be in touch with you shortly to ensure we address these issues and improve your experience.
Thank you for your patience, and we appreciate your understanding as we work to resolve this.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply24 Mar 2025, 12:23
Official
Hi Vasco
Thank you for bringing this issue to our attention. I’m sorry to hear about your frustrating experience with our phone system and the difficulties you've encountered with both the SMS OTP and the volume levels while on hold. Your feedback is extremely valuable, and I understand how important effective communication is.
I want to assure you that your concerns are being taken seriously. We have escalated this matter to our team, and someone will be in touch with you shortly to ensure we address these issues and improve your experience.
Thank you for your patience, and we appreciate your understanding as we work to resolve this.
Regards
Discovery Insure
Thank you for bringing this issue to our attention. I’m sorry to hear about your frustrating experience with our phone system and the difficulties you've encountered with both the SMS OTP and the volume levels while on hold. Your feedback is extremely valuable, and I understand how important effective communication is.
I want to assure you that your concerns are being taken seriously. We have escalated this matter to our team, and someone will be in touch with you shortly to ensure we address these issues and improve your experience.
Thank you for your patience, and we appreciate your understanding as we work to resolve this.
Regards
Discovery Insure
Best regards,