Second hand parts and second hand service got a call Dropped a call on me in the middle of conversation

Terrible service recieved from Discovery insure claim department deserves to be frowned upon, I call in having a query about second parts that they want to be fitted on my vehicle for my claim, which they didn’t even communicate to me but to the dealers. Their consultant by the Name of Thobile dropped a call on me and I call her back spoke to Thokozani,I requested him to put me through to Thobile,which he transferred and I was kept on hold for 10min which after the call was dropped on me again. Not only am I getting second parts from Discovery, I am also getting second hand rated service and being sent for a runaround.I pay my premiums every month and have never skipped a second on my payments yet I am treated like I am asking them a favor. I disgusted and very agrieved at the moment. I will follow the right channels to complain and it’s a pity because if I knew that I would be getting this kind of second hand treatement, I wouldn’t have bothered as I don’t have time to be running around chasing after thing which are due to someone.

Upset Teboho Letanta