Second hand and 'pirate' parts used for repair

I have booked my vehicle in for repairs with Discovery's approved panel beater.

I have followed up twice.

Every time I follow up I receive information that makes me lose a lot of confidence in Discovery Insure.

The first time I followed up with the panel beater I was informed that they were trying to install a second hand bootlid and it wasnt working out so they were ordering a new one. I didn't worry too much because I was getting a new one. This should have been the case originally!

The second time I followed up I was informed that the 'aftermarket' bumper the insurance wanted the panel beaters to fit did not fit properly on the vehicle and that they ended up ordering a new genuine bumper. I am shocked to hear that Discovery wants to repair my vehicle with inferior parts.

Second hand and after market parts is what I would have used to repair the vehicle myself if I was on a budget. THIS IS WHY I HAVE INSURANCE. TO MAKE SURE THAT MY VEHICLE IS REPAIRED USING PROPER PARTS.

HOW CAN I EVER HAVE PEACE OF MIND NOW? WHAT OTHER SECOND HAND OR AFTERMARKET PARTS WERE USED DURING THIS REPAIR?

This is also causing tremendous delays!! The vehicle could have been ready.

Why would you take the cheap road? Did you seriously think I wouldn't find out? I'm sure you are going to instruct your suppliers to not tell clients what ***** parts you are having them fit to your client's vehicles in the future.

This is a third party recovery claim and Discovery Insure need to spare no expense making sure my vehicle is being restored to its former glory and recovering it from the third party's insurance including legal fees etc!!!!!!!!!!!

I am really upset and disappointed in Discovery Insure. I have received decent service so far apart from the recoveries department.

My premium has increased and I have received communication that we will be penalized for a claim that should have been recovered from third parties. Our premium has now increased.