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My husband had a car accident on the 11th of September 2021. After the accident the police told him to drive the car to home because it was late and dark for his safety and the car. He drove the car from the accident scene to home. The following day we phone Discovery Insure to tow the car. My husband drove the car out of the garage to the street so that car will be towed. After few days Simone informed us that the assessment has been finalised and the car has been written off because the current value of the car is R126 000 and the quote to fix the car is R136 000. We are against the idea of writing off the car because the car needs penal beating, windscreen, window and tires. I don’t understand if it can cost so much money. Tovhowani sent me the form to change the ownership of the car to Discovery Insure. He explained to me that I’ve to give Discovery Insure ownership of the car and buy back the car from Discovery Insure with the amount of R65 000. How can you expect me to pay R65 000 from R126 000 and you’ve received a quote for an amount of R136 000. We decided to collect the car from Auction Nation and hopeful we receive the in the same condition that was towed. I was told another story that I’ve to do a quote and submit to Discovery Insure of which it is not guaranteed that they will be a payout after the management decision. Discovery Insure already had received a quote from their service provider, I don’t understand why they will ask me to submit another quote. Discovery Insure it is making a business with our cars. The car that has nothing wrong mechanical you write it off so that you can sell the car. I hope Discovery will compensate us for the damage to the car because there is no way that I can pay from my pocket. Every month I’m paying my premium to Discovery Insure. I regret the day I join the Discovery Insure the frustration and the stress that I’m going through now.