1 reviews | Active since Jul 2011
Save yourself the frustration and wasted premiums
Discovery Insure is not worth a single star rating.
I bought a servergrade UPS that gave me standby power that easily withstood stage 6 loadshedding, but because of the spikes that also accompany the loadshedding my UPS got damaged. When I had put in a claim They dragged their feet to process the assessor report which by the way they are not willing to give to me after request. Then over and above that they closed the claim without my consent and then still having the audacity to state that I withdrew my claim which is not close to the truth.
The UPS doesn't have the battery life it had two months ago where it smiled through the stage 6 loadshedding which included a straight 4hour block of no power, but bow you are I am lucky when I get 15-20min of standby time.
My UPS got so damaged that it at once stage actually tripped my power numerous times, and then I removed it from my circuit for 2days and then powered it up again to do some futher diagnostics and then it hadnt tripped my power, but the batteries are severely impacted.
I would like to also name the claims operator by name that is part of this lying thievery and not processing the claim - Lesego Rapoo
Needless to say they didnt pay out the claim as request logged.
I am all for proper assessment and findings, but the time to give feedback which was close to 3weeks and then to close the claim request and still having the audacity to claim that I withdrew my request is above me. This absolutely despicable and unprofessional service offered from someone that is there to specifically help in time need especially when one pays alot in premiums expecting service and in return getting this ******* and slap in the face as return.
Save yourself the money wasted and frustration and avoid Discovery Insure
Regarding your Bias Assessor -
Please explain to me how a UPS can be in sleep mode... Then my UPS is always in sleep mode when Eskom runs loadshedding.
I have already mentioned my findings in the original complaint.
The UPS was damaged due to the loadshedding affecting at minimum the batteries standby time by severely cutting down on possible standby time. From being able to withstand former stage 6 loadshedding which included a solid 4hr stretch to less around 15min.
Do the math a 1/16th (4 quarters of an hour for 4xhours) AT LEAST. That is 6.25% functional capacity at best. So please define to me what is a suitable functional threshold is before I should ever consider even possibly putting in another claim that might be successful and not have the slap in face experience I had with you(That is if we are still a client to you)
So Please re-open the claim, sort out your internal communication and process the claim unbiased as we have been paying our premiums every month and you not there for us when we need you as this caused me to fail one of my subjects as I could prepare for my studies (which was the main reason we got the Large UPS in the first place) - I dont care about your successful closure stats at this stage and if I have to do another claim I will just keep on laying complaints and I will also include other platforms as well.
Yours Sincerely
Regarding your Bias Assessor -
Please explain to me how a UPS can be in sleep mode... Then my UPS is always in sleep mode when Eskom runs loadshedding.
I have already mentioned my findings in the original complaint.
The UPS was damaged due to the loadshedding affecting at minimum the batteries standby time by severely cutting down on possible standby time. From being able to withstand former stage 6 loadshedding which included a solid 4hr stretch to less around 15min.
Do the math a 1/16th (4 quarters of an hour for 4xhours) AT LEAST. That is 6.25% functional capacity at best. So please define to me what is a suitable functional threshold is before I should ever consider even possibly putting in another claim that might be successful and not have the slap in face experience I had with you(That is if we are still a client to you)
So Please re-open the claim, sort out your internal communication and process the claim unbiased as we have been paying our premiums every month and you not there for us when we need you as this caused me to fail one of my subjects as I could prepare for my studies (which was the main reason we got the Large UPS in the first place) - I dont care about your successful closure stats at this stage and if I have to do another claim I will just keep on laying complaints and I will also include other platforms as well.
Yours Sincerely