Satisfied with service rendered

I have initiated a claim for home appliance which was approved and processed. The initial claim process started of slow with only acknowledgements from Discovery and confirmations of my claim being registered, 2 days after submitting the claim. Another 4 days passed by before it was confirmed that the assessor would come out within 24 to 72hours, and from here on the process sped up. The assessor visited my home 8 days after submitting the claim, after which it was finally processed, approved and authorized for replacement. Mail was sent to me informing me initially that no excess was due and then a second update mail was received suddenly indicating that now an excess is required. On the 9th day, the service provider contacted me with documents to be signed and arranged for delivery of the item. This was my first experience claiming anything from Home Insurance and am pleased that the process went smoothly and without too much hassles. Thank you Nonqoba Ndawonde for your support and assistance during this procedure, and for making it a "painless" experience.