Satisfactory Response - Eventually

Initially Peter Rankhathali at Discovery Insure stated he had phoned me on a couple of occasions and followed this up with a couple of emails, when in fact he did not phone me. Return phone calls and emails went unanswered for a couple of days. Eventually persistence paid off and responses and feedback improved drastically. However, there was then some confusion as the the service provider appointed, but my gate motor was replaced successfully. So all in all the service was satisfactory.