AB
Amit B

1 reviews | Active since Mar 2011

15 Sept 2016, 23:32

Same problems month after month

<p>My discovery drive dashboard has been wrong for the past 3 months. They keep taking away my points for doing my checks with Tiger Wheel and this also reduces my rewards percentage from 50% to 20%.</p> <p> </p> <p>I have complained about this for the past 3 months and each time I get asked for the same information before promises are made that they guarantee it has been fixed. However, the next month I have the same issue and have to start the process with them again.</p> <p> </p> <p>In my opinion, this is a clever way to earn interest as they only correct the payment in the subsequent month. Very poor customer service, systems and professional behaviour</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply16 Sept 2016, 12:14
Official

Dear Amit

We apologize for causing you frustration when dealing with your query.

We have confirmed that your points for August have been allocated and our DQ track team is assisting with resolving the issue.

Regards

Thabani