Sam saved the day

I have had an awful experience at Discovery with a claim at Discovery Insure after lightning struck my house. Many of the items were logged incorrectly and it looked like the path to resolving this was going to be extremely arduous. Even my broker was getting nowhere. The consultant who was assigned to the claim hardly even opened their email messages making it very tough to get anywhere with this. However, fortunately, a consultant called Sam answered my phone call today and within a 20 minutes everything was resolved and I felt much better about the claim. I found out that Sam is actually quite new to the firm but he seems miles ahead of his peers. In fact, I thought he was a team leader due to the excellent service and professionalism (which is miles ahead of the other consultants I've dealt with). Would like to thank Sam for his incredible acumen and patience on this which has saved me lots of time and pain.