Sales process is good, everything thereafter sucks

Lodged claim on 18/03. Assessor viewed vehicle and advised that the bumper will be replaced and OEM will inspect the sensors and handbrake unit for impact damage. assured me that you work with reputable suppliers and that repairs will take no more than 5 days. Was advised that vehicle will be booked in when parts are available to reduce repair time.Charlene confirmed additional items will be loaded on the claim.Never heard from her since, no follow up from Discovery.Legal team advised that i am not liable for excess, no one informed panel beater.I called to advise that updated authorization must be sent to the panel beaters.Your reputable service provider provides a service that is a pure reflection on your service. Was called yesterday to say the car is ready.No QA process followed.Car parked outside overnight in rain.Car was dirty.Wentzel didn't know i was coming. Car never inspected. Pathetic paint job, fish eyes etc. How do you contract service providers that can do basic spraying. 3 weeks to spray a bumper and a pathetic job. Now i have to go back Tuesday. As for Natasha from the call centre..unhelpfull...i would let her work for your competitors as she doing a disservice