Sadly bad service for first time ***

<p> </p> <p>Sadly I had such bad service from discover insure and is very disappointed. My cell phone was lost or ****** on the 24/09/2016. I cancelled everything with my service provider on the same day and reported it so on the Monday the 26/09/2016 via the online tool. I got a promp email that it will be handled by a trainee and received the email address to contact the trainee directly. I left it till next day, Tuesday, as this would give time to respond back to me. As this didn’t happen I send an email to the person to please give me an update, which they reply to by 4.36 the Tuesday afternoon. There were emails going there and back till the Friday (30/09/2016) of information that is needed of me.</p> <p>Monday (03/10/2016) I was told sadly I’m not insured for my current cell phone as I got an upgrade in the last 3 years, since taking out the policy, and haven’t informed them of this. Ok yes this is my fold for not looking at the details closely, but really could a call on the Tuesday (27/09/2016) not have established this and I would have had replaced my phone myself by then now a week later still no phone and I will have to run around and sort this out.</p> <p>Bad, bad service. I will never recommend discovery to anybody and is very worried what will happen if I ever have to claim for anything else.</p> <p> </p>