SS
Stian S
1 reviews | Active since Aug 2017
22 Jan 2024, 07:07
*******. ********s.
They are ******* and provide terrible service. Even if you dispute their unfair results, they refuse to take your facts/comments into account. Their assessor worsened the damage substantially and they refuse to take responsibility. They hide behind emails and cannot talk to you like a human being. They answer the phone within 2 seconds if you pretend to be a new client. Existing clients are not provided service.
Helpful (0)
Replies (5)0
Replies (5)SS
Stian S's updateReviewer Update
22 Jan 2024, 21:44How many times must I tell you that it is not bite marks. They said it looks like bite marks due to the fact that I told them the TV remote was chewed. The TV was not damaged by a pet. It was a falling object. Secondly, I’ve repeatedly told you that the TV was still in working condition but when your assessor returned the TV, the damage was much worse and rendered the TV unusable. I have proof. You need to take responsibility. I will not give up. You must take responsibility.
SS
Stian S's update22 Jan 2024, 21:44
Reviewer Update
How many times must I tell you that it is not bite marks. They said it looks like bite marks due to the fact that I told them the TV remote was chewed. The TV was not damaged by a pet. It was a falling object. Secondly, I’ve repeatedly told you that the TV was still in working condition but when your assessor returned the TV, the damage was much worse and rendered the TV unusable. I have proof. You need to take responsibility. I will not give up. You must take responsibility.
SS
Stian S's updateReviewer Update
22 Jan 2024, 21:50You keep on blatantly ignoring my complaint that your assessor is wrong as well as the fact that your assessor worsened the damage. You are being dishonest and I will not let this stand. I will pursue this case until you provide a fair assessment.
SS
Stian S's update22 Jan 2024, 21:50
Reviewer Update
You keep on blatantly ignoring my complaint that your assessor is wrong as well as the fact that your assessor worsened the damage. You are being dishonest and I will not let this stand. I will pursue this case until you provide a fair assessment.
SS
Stian S's updateReviewer Update
23 Jan 2024, 09:39You keep on telling you are escalating the matter and then you do nothing. I keep on having to follow up and eventually you just tell me it is pet damage again. You are not addressing the issues or providing actual service. This is very dishonest service on your behalf.
SS
Stian S's update23 Jan 2024, 09:39
Reviewer Update
You keep on telling you are escalating the matter and then you do nothing. I keep on having to follow up and eventually you just tell me it is pet damage again. You are not addressing the issues or providing actual service. This is very dishonest service on your behalf.
SS
Stian S's updateReviewer Update
25 Jan 2024, 06:47You do not take it seriously. I've raised concerns about the fact that your assessment was incorrect due to a verbal misunderstanding and yet you still claim pet damage even though it was NOT. I communicated that the remote was pet-damaged and I am not claiming to replace the remote. This is the reason that the assessor mistook SCRATCH MARKS for BITE MARKS. This was a separate incident. The reason for my dispute is that the assessment is WRONG and yet you keep on referring to the same assessment. Secondly, the TV was usable in the case of a rejection (worst-case scenario) but your assessor worsened the damage and rendered the TV unusable. This is unacceptable and deplorable service on your behalf. You do not respond with actual service and you hide behind replies on HelloPeter and emails. Call me.
SS
Stian S's update25 Jan 2024, 06:47
Reviewer Update
You do not take it seriously. I've raised concerns about the fact that your assessment was incorrect due to a verbal misunderstanding and yet you still claim pet damage even though it was NOT. I communicated that the remote was pet-damaged and I am not claiming to replace the remote. This is the reason that the assessor mistook SCRATCH MARKS for BITE MARKS. This was a separate incident. The reason for my dispute is that the assessment is WRONG and yet you keep on referring to the same assessment. Secondly, the TV was usable in the case of a rejection (worst-case scenario) but your assessor worsened the damage and rendered the TV unusable. This is unacceptable and deplorable service on your behalf. You do not respond with actual service and you hide behind replies on HelloPeter and emails. Call me.
SS
Stian S's updateReviewer Update
25 Jan 2024, 15:35I have still not received any feedback and no one is calling me after multiple complaints and emails requesting that someone contact me. It seems that you are trying to silence me by just ignoring my complaints or falsely claiming that the issue is being handled with urgency. My claim is valid and you are blatantly refusing to assist. This is a dishonest service. Why do I have to fight and repeatedly complain about the same thing?
SS
Stian S's update25 Jan 2024, 15:35
Reviewer Update
I have still not received any feedback and no one is calling me after multiple complaints and emails requesting that someone contact me. It seems that you are trying to silence me by just ignoring my complaints or falsely claiming that the issue is being handled with urgency. My claim is valid and you are blatantly refusing to assist. This is a dishonest service. Why do I have to fight and repeatedly complain about the same thing?