RUSH SERVICE AND LIES

I called in on the 29/10/2024 before 11am and requested to cancel my new policy before it starts. The lady I was dealing made me realize that my request to cancel the policy was the right one. The manner in which I was assist was appalling. Placed on hold for so long waiting for a senior "HORRIBLE". When I eventually got through to the cancellation team, I was told by the lady in the cancellation team that she cannot assist me someone will call me back. I requested to hold on and I was told "NO". So, my request to hold on for help was completed disregarded as I was dismissed. If this is the type of service Discovery offers their clients, then I am in for a true nightmare cause my medical aid and my banking is with Discovery and i will also cancel it cause the service is pure trash. Your consultants have no sense of compassion I am just a number like a sheep in line to be slaughtered, because that is what y'all in tend to do to my bank account. Yall want a debit order to go off my account and then I have to comeback for round two. NO THE CALL I WAS PROMISED NEVER HAPPENED SO YOU ALSO LIE WHILE YALL ARE AT IT. MY GOSH I AM SO DISGUSTED.