Rude, Rude, Rude and again rude

<p>Following a bumper bashing, the subsequent over-phone claim, and an assurance that the payment of the excess would be recovered from the at fault party, I received no response. I contacted the claim officer on my claim by email three times - he read my email, I put a read receipt on it - and didn't get so much as the courtesy of a reply. I complained via the Discovery Insure help email. Again not the courtesy of a reply. I am still waiting since November last year. Hopeless!!!</p>