BK
Bianca K
1 reviews | Active since Aug 2017
09 Sept 2025, 09:44
Rude Operators
Very nice having someone drop the phone in your ear, without properly saying Thank you, Good bye. Get some manners - not the first time as well.
Rude operators, do something about management if you do not listen to voice recordings then start to.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
09 Sept 2025, 10:08Good day Bianca,
Thank you for bringing this to our attention.
We sincerely apologize for the experience you had with our call center. It’s unacceptable for any of our representatives to end a call abruptly or without courtesy, and we understand how frustrating and disrespectful that can feel—especially if it’s happened more than once.
Kindly provide us with policy details so that your feedback can be escalated to our management team for investigation and update provided to you.
Regards
Discovery Insure
Thank you for bringing this to our attention.
We sincerely apologize for the experience you had with our call center. It’s unacceptable for any of our representatives to end a call abruptly or without courtesy, and we understand how frustrating and disrespectful that can feel—especially if it’s happened more than once.
Kindly provide us with policy details so that your feedback can be escalated to our management team for investigation and update provided to you.
Regards
Discovery Insure
Discovery Insure's reply09 Sept 2025, 10:08
Official
Good day Bianca,
Thank you for bringing this to our attention.
We sincerely apologize for the experience you had with our call center. It’s unacceptable for any of our representatives to end a call abruptly or without courtesy, and we understand how frustrating and disrespectful that can feel—especially if it’s happened more than once.
Kindly provide us with policy details so that your feedback can be escalated to our management team for investigation and update provided to you.
Regards
Discovery Insure
Thank you for bringing this to our attention.
We sincerely apologize for the experience you had with our call center. It’s unacceptable for any of our representatives to end a call abruptly or without courtesy, and we understand how frustrating and disrespectful that can feel—especially if it’s happened more than once.
Kindly provide us with policy details so that your feedback can be escalated to our management team for investigation and update provided to you.
Regards
Discovery Insure
BK
Bianca K's updateReviewer Update
09 Sept 2025, 10:41Fortunately, I did not proceed with taking out a policy.
BK
Bianca K's update09 Sept 2025, 10:41
Reviewer Update
Fortunately, I did not proceed with taking out a policy.
Discovery Insure's replyOfficial
09 Sept 2025, 13:52Good day Bianca
Thank you very much for taking my call. Please be assured that we are taking corrective actions to resolve the issue and will implement more stringent quality control measures to prevent such occurrences in the future. As discussed during our conversation, one of our agents will be in touch with you shortly.
We value your trust and partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards.
Discovery Insure
Thank you very much for taking my call. Please be assured that we are taking corrective actions to resolve the issue and will implement more stringent quality control measures to prevent such occurrences in the future. As discussed during our conversation, one of our agents will be in touch with you shortly.
We value your trust and partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards.
Discovery Insure
Discovery Insure's reply09 Sept 2025, 13:52
Official
Good day Bianca
Thank you very much for taking my call. Please be assured that we are taking corrective actions to resolve the issue and will implement more stringent quality control measures to prevent such occurrences in the future. As discussed during our conversation, one of our agents will be in touch with you shortly.
We value your trust and partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards.
Discovery Insure
Thank you very much for taking my call. Please be assured that we are taking corrective actions to resolve the issue and will implement more stringent quality control measures to prevent such occurrences in the future. As discussed during our conversation, one of our agents will be in touch with you shortly.
We value your trust and partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards.
Discovery Insure