JS
J S
1 reviews | Active since Jan 2019
14 Jan 2019, 14:48
RUDE LEGAL DEPARTMENT
Pathetic customer service!
Your staff are incredibly rude and have no idea how to handle customers! I am appalled with their tone when they speak to me.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
14 Jan 2019, 15:58Good day J Sheik
We have tried to reach you telephonically with no success as we need more information.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
We have tried to reach you telephonically with no success as we need more information.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
Discovery Insure's reply14 Jan 2019, 15:58
Official
Good day J Sheik
We have tried to reach you telephonically with no success as we need more information.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
We have tried to reach you telephonically with no success as we need more information.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Discovery Insure
JS
J S's updateReviewer Update
14 Jan 2019, 16:28Kindly note that YOU HAVE NOT TRIED TO REACH ME. I have called your call centre several times and have received every excuse in the book as to why the consultant handling my matter cannot assist me. I eventually managed to get through to a manager after 5 phone calls.
Your apology does not help me in this matter.
JS
J S's update14 Jan 2019, 16:28
Reviewer Update
Kindly note that YOU HAVE NOT TRIED TO REACH ME. I have called your call centre several times and have received every excuse in the book as to why the consultant handling my matter cannot assist me. I eventually managed to get through to a manager after 5 phone calls.
Your apology does not help me in this matter.