Rude consultant, poor customer service

So disappointed by the service received from Discovery. I submitted a claim for my TV and Decoder that were hit by lightning Saturday. It's day 4 and no updates. Im the one calling them everyday. Their consultants give different stories. The one I just spoke to now is very rude and corky!! When I asked to speak to her supervisor/team leader she put me on hold for 20min until I dropped the line. If it takes over 5days to finalize a TV claim imagine how hard it will be for my vehicle!!