Rude and arrogant staff at Discovery Insure

I insured my new Huawei P20 Pro for R18 000 when I got it on contract at the beginning of April 2018. Accordingly, I am paying premiums for this amount. On getting my new phone, I also purchased a screen protector as well as a flip cover case to protect my phone and have invoices to prove this.

My phone was ****** on Wednesday 27/06/2018 and not only is the claims administrator, Jane Legodi rude and arrogant and doesn't have the decency to address a customer by their name, but now Discovery are trying to get a phone at a cheaper price so that they don't have to pay me out for the full amount insured.

I have called the claims agents on a number of occasions and also sent email complaints, with little or no response.

Discovery Insure, I want my claim resolved today!!!