******* Insurance

Awful, Pathetic, Disgusting…

I am Very frustrated with the treatment I am getting from Discovery. I submitted a car crash claim, two weeks go by with no feedback until I followed up. Eventually discovery decided the car was a write off. They then asked for documents which I emailed immediately a few times until they confirmed received. It would take another two weeks of total silence they came back to say one of the documents was incorrect, it shouldn’t take a whole 14 days to determine whether a document is the right one. I resubmitted another document on email and asked them to confirm if it’s the correct one and they ignored me like many other follow up emails. It’s been a month since I submitted the claim, every time I follow up on email I get no response. When I follow up on the phone number they provided for claim Consultan her colleagues always say she is busy they will send her a note to call me back, she never does. Last straw she said the settlement quotation I submitted is now expired I need to get a new one from finance house but when I submitted it it was very much valid, it was her that didn’t attended to my emails and treated this claim with due care and urgency it deserves. I am being asked to do everything over and over again with no end in sight. A honest Simple query such as asking for status update and what are the next steps gets no response from discovery. I understand sometimes one may not have all answers readily available all the time especially when you’re waiting for input from other people as well but don’t ignore emails and never return calls as promised.