ROTTEN SERVICE

My car was assessed for accident damage on the 13th of December 2022. Since then I was the one that constantly had to call for an update. I never received ONE phone call from Discovery. Not one! I eventually decided to request a cash eft settlement so I can get my car fixed asap myself. I received the settlement qoute today 6 February 2023 two months later. I requested for a cash settlement to eft. After submitting my required docs I'm told I need to wait another 3 weeks! The service from Discovery is absolutely poor. I wish I didn't have to give them one star.

No one ever calls you back. They hide behind copy paste email generic responses - No human touch! Very disheartening. I was really considering joining discovery insurance - But after this ordeal that's not going to happen. Can a supervisor kindly speed up the settlement eft payment. There's is no way that an eft payment can take 3 weeks! So another 3 weeks with a damaged car.