KW
Kirsten W
1 reviews | Active since Jan 2026
17 Jan 2026, 13:20
Roadside assistance
Had a puncture on the M4S this morning under first bridge right by where all the homeless people live. Called Discovery only to get asked so many questions at the same time pleading with them to send assistance and explained my location. Why didn't the Discovery device pick up my location. Waited for WhatsApp to send pin but also trying to protect myself from 6 homeless men walking by my car. Praying that a car or truck wasn't going to knock my me. 25 minutes no one came. My husband got there quicker to help change my tyre. I had my daughter in my car so imagine my panic trying to navigate the situation.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Insure's replyOfficial
17 Jan 2026, 14:13Hi Kirsten
We are truly sorry for the distressing experience you and your daughter went through. We understand how frightening this situation must have been, and we sincerely apologize for the delay and lack of support you received. This is not the service standard we aim to provide.
We would like to investigate this matter urgently and understand what went wrong, including the location detection and response time. Please could you share your policy or ID number, so we can follow up and assist further.
Regards
Discovery Insure
We are truly sorry for the distressing experience you and your daughter went through. We understand how frightening this situation must have been, and we sincerely apologize for the delay and lack of support you received. This is not the service standard we aim to provide.
We would like to investigate this matter urgently and understand what went wrong, including the location detection and response time. Please could you share your policy or ID number, so we can follow up and assist further.
Regards
Discovery Insure
Discovery Insure's reply17 Jan 2026, 14:13
Official
Hi Kirsten
We are truly sorry for the distressing experience you and your daughter went through. We understand how frightening this situation must have been, and we sincerely apologize for the delay and lack of support you received. This is not the service standard we aim to provide.
We would like to investigate this matter urgently and understand what went wrong, including the location detection and response time. Please could you share your policy or ID number, so we can follow up and assist further.
Regards
Discovery Insure
We are truly sorry for the distressing experience you and your daughter went through. We understand how frightening this situation must have been, and we sincerely apologize for the delay and lack of support you received. This is not the service standard we aim to provide.
We would like to investigate this matter urgently and understand what went wrong, including the location detection and response time. Please could you share your policy or ID number, so we can follow up and assist further.
Regards
Discovery Insure
KW
Kirsten W's updateReviewer Update
18 Jan 2026, 15:07Also wanted to add that two Metro Police vans drove by and didn't even stop! This is very sad as they know how unsafe it is to break down. I was waving down cars and trucks to slow down whole my husband changed my tyre. They just drove straight by and pretended not to see. I begged them to stop by gestering...very 😔
KW
Kirsten W's update18 Jan 2026, 15:07
Reviewer Update
Also wanted to add that two Metro Police vans drove by and didn't even stop! This is very sad as they know how unsafe it is to break down. I was waving down cars and trucks to slow down whole my husband changed my tyre. They just drove straight by and pretended not to see. I begged them to stop by gestering...very 😔
KW
Kirsten W's updateReviewer Update
29 Jan 2026, 06:03After this scary and shocking experience and being with them over ten years claiming twice in the past year I received a letter yesterday that my insurance ua going up R400!!! Time to look for new insurance, any recommendations?
KW
Kirsten W's update29 Jan 2026, 06:03
Reviewer Update
After this scary and shocking experience and being with them over ten years claiming twice in the past year I received a letter yesterday that my insurance ua going up R400!!! Time to look for new insurance, any recommendations?
Discovery Insure's replyOfficial
29 Jan 2026, 07:59Hi Kirsten
Thank you for reaching out to us. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply29 Jan 2026, 07:59
Official
Hi Kirsten
Thank you for reaching out to us. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
29 Jan 2026, 11:06Hi Kirsten
Thank you again for reaching out to us. As confirmed in our recent email to you, your monthly premium will be increasing from 1 March. This is due to the higher than average number of claims on your policy as well as the high total overall value of those claims for the period. This has led to a much higher than average loss ratio on your policy which has negatively impacted your risk profile.
Based on this negative change in your risk profile, our Underwriters determined that an increase in premium was needed to mitigate the risk on your policy. We understand this is not the outcome you expected.
Regards
Discovery Insure
Thank you again for reaching out to us. As confirmed in our recent email to you, your monthly premium will be increasing from 1 March. This is due to the higher than average number of claims on your policy as well as the high total overall value of those claims for the period. This has led to a much higher than average loss ratio on your policy which has negatively impacted your risk profile.
Based on this negative change in your risk profile, our Underwriters determined that an increase in premium was needed to mitigate the risk on your policy. We understand this is not the outcome you expected.
Regards
Discovery Insure
Discovery Insure's reply29 Jan 2026, 11:06
Official
Hi Kirsten
Thank you again for reaching out to us. As confirmed in our recent email to you, your monthly premium will be increasing from 1 March. This is due to the higher than average number of claims on your policy as well as the high total overall value of those claims for the period. This has led to a much higher than average loss ratio on your policy which has negatively impacted your risk profile.
Based on this negative change in your risk profile, our Underwriters determined that an increase in premium was needed to mitigate the risk on your policy. We understand this is not the outcome you expected.
Regards
Discovery Insure
Thank you again for reaching out to us. As confirmed in our recent email to you, your monthly premium will be increasing from 1 March. This is due to the higher than average number of claims on your policy as well as the high total overall value of those claims for the period. This has led to a much higher than average loss ratio on your policy which has negatively impacted your risk profile.
Based on this negative change in your risk profile, our Underwriters determined that an increase in premium was needed to mitigate the risk on your policy. We understand this is not the outcome you expected.
Regards
Discovery Insure