Roadside Assistance

I should actually be giving a 5 star rating, as the service I received from Christo Smit over the phone as well as the guy from Folami Towing who came out to help me on the road was professional, efficient and very friendly.

However, finding the right number to call was not easy. I started on the Insure App, under help there is a Contact Us button, which takes you to a screen where you can type your communication and submit it. Woman alone on the road with a car that wont start, I was not going to wait and see if someone reads my message. Next I opened the Discovery App and called the number given for medical emergencies. The operator said he would transfer me to the correct department, as this was not an emergency (I agree, my life was not in danger). I got transferred to the Vitality department, where I was was asked to choose my selection numerous times, with no option for roadside assistance. I didn't make any selection as this usually gets you to an operator after a while. When I finally reached an operator this person again transferred me, ensuring me that this time it was to the correct department. I was on hold for another I dont know how long, before a voice recording told me that my call is not during office hours, and then the call ended. This call lasted 9m15s.

Only after Googling for Discovery roadside assistance did I find the correct number to dial. Not what I expected from Discovery.