LM
Lynne M
1 reviews | Active since Oct 2011
05 Jul 2025, 15:33
Roadside Assist - Excellent Service!!
Their Roadside Assist is fantastic!!! Had a puncture which couldn't be changed due to lack of alan key in my toolkit (of which I was unaware). Within 45 minutes got a flatbed tow truck who treated my car with care and got ne safely to a tyre place which, unfortunately, has turned out to be a disaster (see my Point S review)
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Discovery Insure's replyOfficial
05 Jul 2025, 16:13Good Day Lynne
Thank you so much for your feedback — we're really pleased to hear that our Roadside Assist team was able to support you quickly and with care during a stressful moment. We'll be sure to pass your compliments on to the team!
Thank you so much for your feedback — we're really pleased to hear that our Roadside Assist team was able to support you quickly and with care during a stressful moment. We'll be sure to pass your compliments on to the team!
We're sorry to hear that your experience at the tyre place didn’t go as expected. While this part of the journey falls outside of our service, we do take your full experience seriously. If there’s anything further you'd like us to note or assist with, please don’t hesitate to let us know.
Thanks again for taking the time to share your experience — we truly value it.
Regards
Discovery Insure
Regards
Discovery Insure
Discovery Insure's reply05 Jul 2025, 16:13
Official
Good Day Lynne
Thank you so much for your feedback — we're really pleased to hear that our Roadside Assist team was able to support you quickly and with care during a stressful moment. We'll be sure to pass your compliments on to the team!
Thank you so much for your feedback — we're really pleased to hear that our Roadside Assist team was able to support you quickly and with care during a stressful moment. We'll be sure to pass your compliments on to the team!
We're sorry to hear that your experience at the tyre place didn’t go as expected. While this part of the journey falls outside of our service, we do take your full experience seriously. If there’s anything further you'd like us to note or assist with, please don’t hesitate to let us know.
Thanks again for taking the time to share your experience — we truly value it.
Regards
Discovery Insure
Regards
Discovery Insure
LM
Lynne M's updateReviewer Update
05 Jul 2025, 16:27Hi! Make sure if at all possible that you advise your clients to be aware of where they take their vehicle to for any issues if they have to be towed!
LM
Lynne M's update05 Jul 2025, 16:27
Reviewer Update
Hi! Make sure if at all possible that you advise your clients to be aware of where they take their vehicle to for any issues if they have to be towed!