1 reviews | Active since May 2017

17 May 2017, 12:50

*******

<p>Thank you Discovery Insure for being such a *******. Merely two weeks after I have renegotiated my premium I receive a congradulatary message that I have been a loyal customer. The congradulatory message came with a slap on my face as merely two weeks after my premium went down its up again , not even given a chance to enjoy the benefits of lower premium. <br /> <br />After speaking to Sandile who told me I shouldve called after my anniversary. First I dont even know when is my anniversary nor do I know Im suppose to renogotiate after that anniversary. Shouldnt it be the other way around? Shouldnt it be that because I have been such a loyal client and never claimed since I have joined Discovery Insure never claim I get benefits of some sort.</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply17 May 2017, 14:24
Official

Thank you for taking my call.

As discussed we have matched your anniversary premium to the initial premium quoted by our retention team.

We apologize for the inconvenience this has caused.

Regards,

Sakhe

Discovery Insure

Best regards,

's update17 May 2017, 15:17
Reviewer Update

Dear Sakhe

Thank you for getting back to me so promptly and resolving the matter .

Its really appreciated