Ridiculous service

Discovery insure is bladdy useless, why offer something you don't intend on honouring. I sent an email to you guys on the 29th of May and no one has bothered calling me back This is quoted from your website "As a Discovery Insure client, you will have the choice between the Embedded benefit, which is automatically included in your Discovery Insure Plan and the Premium benefit, which provides additional support services at a monthly fee of R20. "