TDFA
Tanya De Freitas Alves
1 reviews | Active since Mar 2009
06 Aug 2015, 12:01
Ridiculous request!
I cancelled my policy effective 31 July 2015 only to be told that I am liable to pay R1080 to uninstall their tracking device!! As it is I was paying a HIGH premium only to be told this - this is terrible service and completely unprofessional. This is after numerous calls from them for an application to be installed on my cellphone which I NEVER asked for - come on Discovery this is ridiculous!
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Discovery Insure's replyOfficial
06 Aug 2015, 13:57Hello trendy1,
I sincerely apologise for the manner in which this interaction has been handled thus far but I have been informed that the de-installation has been arranged and that you will no longer receive any notifications with regard to the amount you would be liable for is we could not retrieve the unit.
I trust that this should bring all matters to a close but if you require anything further please don't hesitate to contact me. I called you on your landline so you will have my extension, alternatively you will be able to find my details on the global contact list.
Kind Regards
Kesh Bassdhev
I sincerely apologise for the manner in which this interaction has been handled thus far but I have been informed that the de-installation has been arranged and that you will no longer receive any notifications with regard to the amount you would be liable for is we could not retrieve the unit.
I trust that this should bring all matters to a close but if you require anything further please don't hesitate to contact me. I called you on your landline so you will have my extension, alternatively you will be able to find my details on the global contact list.
Kind Regards
Kesh Bassdhev
Best regards,
Discovery Insure's reply06 Aug 2015, 13:57
Official
Hello trendy1,
I sincerely apologise for the manner in which this interaction has been handled thus far but I have been informed that the de-installation has been arranged and that you will no longer receive any notifications with regard to the amount you would be liable for is we could not retrieve the unit.
I trust that this should bring all matters to a close but if you require anything further please don't hesitate to contact me. I called you on your landline so you will have my extension, alternatively you will be able to find my details on the global contact list.
Kind Regards
Kesh Bassdhev
I sincerely apologise for the manner in which this interaction has been handled thus far but I have been informed that the de-installation has been arranged and that you will no longer receive any notifications with regard to the amount you would be liable for is we could not retrieve the unit.
I trust that this should bring all matters to a close but if you require anything further please don't hesitate to contact me. I called you on your landline so you will have my extension, alternatively you will be able to find my details on the global contact list.
Kind Regards
Kesh Bassdhev
Best regards,