CB
Carlo B

1 reviews | Active since Nov 2009

03 May 2017, 10:15

Ridiculous Policy increase

<p>1st year with Discovery,endless initial problems that were eventually sorted out,now comes to a yearly increase with some items (eg electronics) going up 66% with no claim on them from me,get told yes but you and your area risk profile etc (ie I subsidize others bad claims) and this can't be resolved by anyone before they take the money on the increase date as my profile might change then?</p> <p>I find it hard to believe that a) It will change for the better and b) why am I still waiting for a manager to come back to me with a resolution as the agent can't do anything but has escalated this matter last week?</p> <p>It appears that Discovery is not interested in my business as they can't even come with some solution to this?</p> <p> </p> <p>No wonder people say stay away....</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply03 May 2017, 16:44
Official

Thank you for raising your concerns.

We will follow up on your anniversary premium query with our pricing team, and provide you with feedback before the close of business tomorrow.

We apologise for the inconvenience due to the delay in feedback.

Regards,

Sakhe

Discovery Insure