1 reviews | Active since Sept 2015
Rewards voucher expiration date is wrong
<p>I've been using discovery vitality health active rewards voucher for a while now and I know that you can use the voucher on the day that the voucher expires. For instance if my reward for vitality health expires on the 28th of June, I can still use it on the 28th of June, but somehow the active rewards for vitality drive doesn't work the same way, if the voucher expires on the 28th of June, it means the voucher expires on the 27th of June.</p> <p>Spoke to call center:</p> <p>"They know of the issue and that it has been escelated and there is nothing that can do for me to fix it." The call center also informed me that it doesn't help her reissuing the voucher is not going to work as it is a known issue with the system</p> <p> </p> <p>Sure.... I'm suppose to know that two voucher from the same company doesn't work the same way</p> <p>Really poor service, Discovery!!!</p>
Thank you for bringing this to our attention.
Please allow us the opportunity to investigate and assist.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
Please allow us the opportunity to investigate and assist.
Regards,
Sakhe
Discovery Insure
Our apologies for the delayed response.
The voucher for your Active Reward was reissued.
Please be advised that the vitality drive and vitality programs, even though similar, are separate and work differently.
Thank you for your patience.
Our apologies for the delayed response.
The voucher for your Active Reward was reissued.
Please be advised that the vitality drive and vitality programs, even though similar, are separate and work differently.
Thank you for your patience.
Thank you for re-issueing the voucher, hoewever I would like to know when Discovery will resolve this issue with the vouchers be resolved so that it reflects the correct expire date?
Thank you for re-issueing the voucher, hoewever I would like to know when Discovery will resolve this issue with the vouchers be resolved so that it reflects the correct expire date?
We are aware of this issue and are currently working on amending it together with our partners, the work is currently in progress.
We are aware of this issue and are currently working on amending it together with our partners, the work is currently in progress.
