JW
Jean W

1 reviews | Active since Sept 2015

28 Jun 2017, 12:31

Rewards voucher expiration date is wrong

<p>I've been using discovery vitality health active rewards voucher for a while now and I know that you can use the voucher on the day that the voucher expires. For instance if my reward for vitality health expires on the 28th of June, I can still use it on the 28th of June, but somehow the active rewards for vitality drive doesn't work the same way, if the voucher expires on the 28th of June, it means the voucher expires on the 27th of June.</p> <p>Spoke to call center:</p> <p>"They know of the issue and that it has been escelated and there is nothing that can do for me to fix it." The call center also informed me that it doesn't help her reissuing the voucher is not going to work as it is a known issue with the system</p> <p> </p> <p>Sure.... I'm suppose to know that two voucher from the same company doesn't work the same way</p> <p>Really poor service, Discovery!!!</p>

0
Replies (5)
Discovery Insure
Discovery Insure's reply28 Jun 2017, 13:18
Official

Thank you for bringing this to our attention.

Please allow us the opportunity to investigate and assist.

Regards,

Sakhe

Discovery Insure

Discovery Insure
Discovery Insure's reply10 Jul 2017, 15:00
Official

Our apologies for the delayed response.

The voucher for your Active Reward was reissued.

Please be advised that the vitality drive and vitality programs, even though similar, are separate and work differently.

Thank you for your patience.

JW
Jean W's update10 Jul 2017, 15:16
Reviewer Update

Thank you for re-issueing the voucher, hoewever I would like to know when Discovery will resolve this issue with the vouchers be resolved so that it reflects the correct expire date?

Discovery Insure
Discovery Insure's reply10 Jul 2017, 17:02
Official

We are aware of this issue and are currently working on amending it together with our partners, the work is currently in progress.

JW
Jean W's update02 Oct 2017, 09:21
Reviewer Update
I see the expire dates on the voucher is still not sorted out? When is Discovery planning on fixing this?