1 reviews | Active since Nov 2009
Rewards for driving
<p>Hi,</p> <p> </p> <p>So I receive vouchers for driving well and it states expires on the 6th May but when I go into the voucher today being the 6th May, it states it has expired.</p> <p> </p> <p>When calling the call centre they tell me that's how it is and it needs to be used on days prior to the expiry date.</p> <p> </p> <p>This is false communication as the 6th isn't over yet and with vitality active rewards this isn't the case, it can still be used on the expiry date so what is the problem with insure???</p> <p> </p> <p>Taking people for a ride once again???</p>
Thank you fro bringing your concerns to our attention.
Please allow us the opportunity to investigate the issues raised.
We will follow up with the vitalityDQ track team.
Regards,
Sakhe
Discovery Insure
Thank you fro bringing your concerns to our attention.
Please allow us the opportunity to investigate the issues raised.
We will follow up with the vitalityDQ track team.
Regards,
Sakhe
Discovery Insure
Please be advised that the voucher has been reissued.
Please be advised that the voucher has been reissued.
Thank you...
But in future how does the expiry work? has it been rectified? as to include the expiry day or not?
Thank you...
But in future how does the expiry work? has it been rectified? as to include the expiry day or not?
The expiry works as per the date and the time that the voucher is redeemed, the voucher should be used in conjunction with the time it was activated.
The expiry works as per the date and the time that the voucher is redeemed, the voucher should be used in conjunction with the time it was activated.