Retentions do not honour their promises

<p>After changing my banking details but not informing Discovery in time, I was contacted by Shamanie Pillay who stated that she would reinstate my policy as it was originally and that I would not have to pay the reactivation fee. The reactivation fee went off my account twice, I reversed it, sent her emails and got no response. Then the incorrect premium went off as well, I reversed it, got called by someone who asked if I'm happy with my policy, explained that I'm not and she promised that Shamanie would call me, this has not happened and now I get a suspension notice and that I'm in arrears. Disgusting service from a company who taught me all I know about service.</p>