Require support and backing from Discovery Insure - Claim number ***

Good day,

My vehicle has been booked in for repairs since the 27th of October and to date I am really struggling to get any traction on the repairs with the Discovery selected panel beater ( VIP Fleet Solutions).

As a result, my car hire will be expiring next week and my mother who uses the car, will be stranded due to this unacceptable delay.

My mother currently looks after a severely disabled person and it is a huge risk with her not having transport. I also live 100 km away from her.

I urgently appeal to Discovery for the support of pushing this matter with the service provider in question. I am really concerned about the quality and service delivery of this supplier. I only received updates from this supplier after I starting enquiring last week, after not hearing from them. I get an uncomfortable sense that they are not being entirely truthful in this matter and have only recently started to work on the vehicle and ordering the parts – which are now on back order.

Please may Discovery support me as a client by requesting this supplier to at least provide me with a courtesy vehicle.

I am very concerned at the Hello Peter reviews I read about this supplier as well.

I trust that Discovery will handle this appropriately.