LO
Lionel O

1 reviews | Active since Aug 2017

03 Oct 2017, 08:48

Requested a quotation and now it has been debited with out consent

I requested a quotation to insure my mobile and the consultant said he would send me the quotation which never happened and now I see it has been included on my debit order. I contacted Discovery insure this morning and they said they would log a query. I do not believe this is sufficient I would like a immediate refund of the incorrect amount debited. Policy number ********** 157

0
Replies (4)
Discovery Insure
Discovery Insure's reply03 Oct 2017, 11:55
Official

Thank you for taking my call.

As discussed, we are currently investigating the additional charge on your policy. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

LO
Lionel O's update05 Oct 2017, 08:39
Reviewer Update
Preveshen, it has been 48 hours now and still no feedback? what is the progress on this??? This getting extremely frustrating!
LO
Lionel O's update05 Oct 2017, 11:33
Reviewer Update
Thank you for getting back to me and resolving the issue it is appreciated!
Discovery Insure
Discovery Insure's reply05 Oct 2017, 11:49
Official

Good day Lionel

Thank you for taking my call.

We are pleased to know that we have resolved your concerns to your satisfaction

Please feel free to contact us should you require any further assistance in future.

Regards.

Preveshen
Discovery Insure