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DR
Danie R

1 reviews | Active since Oct 2012

12 Aug 2024, 15:24

********* request

Requesting my bank account number over the phone to verify it is me phoning is *********. With all the ***** in this country I do not feel comfortable giving my bank details to a stranger at a call center.

0
Replies (5)
Discovery Insure
Discovery Insure's reply12 Aug 2024, 15:32
Official
Good Day Danie, 
 
 That is concerning to hear, and we would like to apologize for the service and experience. 
 
 Please assist with providing clarity on which call centre department requested your banking details for verification and the call details so that we may have this matter investigated.
 
 Regards
 Discovery Insure 
DR
Danie R's update12 Aug 2024, 15:51
Reviewer Update
I called ***. I have a query regarding the traveling sensor in by bakkie recording uncovered trips. I called twice to see if I would be asked other question to verify it was me. I was told that from 01 August this is a question I have to answer. Last call was 13:44. my ID no ***
Discovery Insure
Discovery Insure's reply12 Aug 2024, 15:57
Official
Good day Danie, 

Thank you for the clarity and further details on your query, we will investigate matter and get back to you with feedback. 

Regards
Discovery Insure
DR
Danie R's update12 Aug 2024, 18:04
Reviewer Update
What worries me is that apparently my banking details are available to see for all the workers at the call center otherwise they would not be able to verify my account number. Very concerning.
DR
Danie R's update13 Aug 2024, 13:51
Reviewer Update
Still no feedback from Discovery and in the mean time the sensor in my bakkie is still faulty. I cannot report it because I refuse to give my banking details to a call center operator. The real problem here is if I'm asked to give my banking details to verify if it is me calling, the call center operators have access to my confidential information on the system. No wonder our country has received a grey accreditation.