Repulsive service!!!!!

The worst experience I've ever had with this company. I'm always advocating for your products but I have just been given the worst service ever, the audacity to give me the run around with regards to my refund, my own money?@?!?!!?. Firstly I speak to someone to swap my policy to my husband's name as we recently got married, I am assured that my policy will be cancelled and I dont have to worry about anything. Come debit order time I'm debited for 2 policies and I'm still composed as I understood it could've been an error. I was promised by a guy called Tshepo that my refund will be processed and that the TAT is 7 to 10 working days. I call on the 8th day to follow up and I'm told by Sthembile that they only processed my refund and that I need to wait another 7 to 10 working days, forgetting I've been waiting already. Fast forward and I request to speak to a manger and I'm put through to Nashlen Govender and all he can say is that he cant escalate a matter that was dealt with by a different department regardless that they are under the same company. Customer service means you go the extra mile for a client especially when the predicament they are in was caused by the very same company that pays your salary that depends on my peanut premium. Most times it's not even what news you deliver to the client but what you do to try make amends and how you do it. This is disgusting to say the least!!!!!