Repairer not paid so no fridge for me.

Processed a claim on my household insurance for a TV and a Fridge, the TV was sorted smoothly with Kloppres PE, HOWEVER, the fridge is a mess up with the repairer (Samsung) holding my fridge Ransome saying he will not deliver the fridge until he has been paid for the work he has done.

The fridge was initially approved for replacement, however, Discovery changed their mind to then opted to repair. the repairer picked up the Fridge on Saturday 01.06.2019 and promised to return it the same day, with trust I removed all the food and he which he did not bring the fridge back!. He called me saying that he found more faults with the fridge that he did not initially add to the evaluation report and that he would fix the faults if I pay him separately, of which I expressed that all repairs should be handled through the insurance.

It is now 3 days and my fridge has not been returned, as the repairer says he will not return it until he is paid. and all my food has been spoiled only good enough for the bin. I have a 1-year-old child who is lactose intolerant who depends on specially prepared food that needs to be placed in the fridge, I have to now buy her food every day that she has to suck on.