SH
Shuia H
1 reviews | Active since Jun 2010
13 May 2022, 10:29
Reneging on agreed terms
After informing me that my car hire had been extended (whilst my car was in for repairs), Discovery Insure have reneged on this and I am being asked to pay over R2k for car hire. This is after I made multiple attempts to contact Discovery to resolve the issue. Unacceptable customer "service".
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Shuia H's updateReviewer Update
13 May 2022, 11:47Thank you for referring me to the plan guide, I am not disputing what the guide says. We requested an extension of the rental and was granted this extension by your consultants. Please refer to the calls which took place on 28 April 2022. Your consultant told us that the car hire had been extended. If we had been told that the car hire was NOT extended, we would have returned the rental car. It is curious that you have studied the merits and have not contacted your clients to get their perspective - very interesting form of customer service. I will be escalating this complaint.
SH
Shuia H's update13 May 2022, 11:47
Reviewer Update
Thank you for referring me to the plan guide, I am not disputing what the guide says. We requested an extension of the rental and was granted this extension by your consultants. Please refer to the calls which took place on 28 April 2022. Your consultant told us that the car hire had been extended. If we had been told that the car hire was NOT extended, we would have returned the rental car. It is curious that you have studied the merits and have not contacted your clients to get their perspective - very interesting form of customer service. I will be escalating this complaint.